Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 

5011 44th Street Northwest
Washington, DC, 20016
United States

202-549-3954

Cathy Hotka & Associates connects leaders in retail to share knowledge and advance the industry.

Store Operations Council

The 2024 Store Operations Council meeting in Memphis brought together dozens of retailers and the most prestigious sponsors for frank and open discussions about everything in the store. In 2025, we’re on Orlando, steps from Disney! There is no other meeting like this; it’s free for retailers to attend, and you’ll come away with fresh ideas and valuable insights you can’t get anywhere else. Send a note to reserve your place!

Takeaways from the 2024 discussion!

The importance of customer service
With twin attacks of staff shortages and shrink, how do retailers ensure they are providing the service customers are asking for?

Technology experimentation
It’s a golden age for technology in retail with a lot of new technologies coming of age. What’s the best approach to be successful?

How to reduce overwhelm
Whether it’s reports, SOPs or e-mails. How do operators reduce the overwhelm of information being sent out to stores?

The need to drive consistency
How to reduce variation and volatility in store performance

Thanks to Phil Thorne, Founding Team Member and Operations & Finance Lead at Quorso, for this recap and these insights!

Great reviews from 2024!

“Thank you for having us.  It was such a great event and I had plenty of take aways from the group that was present.This is definitely an event I can see myself returning for, again and again.”

“Thanks Cathy. I really enjoyed it. Great job and see you next year!”

“Thanks so much for the invite – will dedicate more time to my travel schedule for the next meeting and be able to attend all of the sessions.  It was incredibly insightful and I left with several key takeaways”

“Learnt so much as always! So good to see everyone- thank you all for the amazing discussions. And well done Cathy on another awesome event!”

“Just wanted to say a huge thanks for organising a fantastic event. It was invaluable to myself and the team to meet with retailers, build connections and understand the challenges they are facing.”

“As always a great event, great participants and great discussion. I am glad I am able to present, participate and contribute in a meaningful way to the discussion. Looking for to seeing you again soon. Thanks”

RSVP for 2025 now!

VENDORS, GET IN TOUCH WITH CATHY FOR SPONSORSHIP INQUIRIES!